{"id":1623,"date":"2017-06-08T09:23:12","date_gmt":"2017-06-08T07:23:12","guid":{"rendered":"http:\/\/prager-elektronik.at.cloud3-vm432.de-nserver.de\/?page_id=1623"},"modified":"2026-03-05T11:39:28","modified_gmt":"2026-03-05T10:39:28","slug":"service","status":"publish","type":"page","link":"https:\/\/www.prager-elektronik.at\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

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We can provide following service and support for you<\/strong><\/span><\/span><\/h4> <\/span> <\/div><\/div>[vc_column_text css=”.vc_custom_1517988270835{margin-bottom: 40px !important;}”]Here is an overview of our service and support activities. If you have any questions, feel free to contact us.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs][vc_tta_section title=”Servicecontracts” tab_id=”servicecontracts”]
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Zertifizierungswartung<\/span><\/span><\/h4> <\/span> <\/div><\/div>[vc_column_text]Maintenance and inspection of the system by a technician of the company Ing. Prager Elektronik HandelsGmbH with issuance of a certificate.<\/strong><\/p>\n

Maintenance includes cleaning the system, replacing parts from a maintenance kit (if recommended by the manufacturer), and a functional test.
\nThe review includes validation using NIST certified standards and issuing a test certificate. All necessary standards are included in the price.<\/p>\n

An included, one-year maintenance contract assures you preferential assistance with application questions and shorter reaction times in case of a defect. Optionally, even faster reaction times or the loan of a replacement device (if available, if a repair cannot be performed on site) can be arranged.<\/p>\n

Additional required service activities, installations, configuration settings and replacement parts are not included and must be invoiced separately.[\/vc_column_text]

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Vorzugswartung<\/span><\/span><\/h4> <\/span> <\/div><\/div>[vc_column_text]Maintenance and inspection of the system by a technician of the company Ing. Prager Elektronik HandelsGmbH with issuance of a certificate. Plus free visit in case of failure.<\/strong><\/p>\n

Maintenance includes cleaning the system, replacing parts from a maintenance kit (if recommended by the manufacturer), and a functional test.
\nThe review includes validation using NIST certified standards and issuing a test certificate. All necessary standards are included in the price.<\/p>\n

An included, one-year maintenance contract assures you preferential assistance with application questions and shorter reaction times in case of a defect. Then, the first service visit is free of charge (you only pay for the material) and you will receive a 20% discount on all other required visits within the maintenance period, but not on the replacement parts. Optionally, even faster reaction times or the loan of a replacement device (if available, if a repair cannot be performed on site) can be arranged.<\/p>\n

Additional required service activities, installations, configuration settings and replacement parts are not included and must be invoiced separately.[\/vc_column_text]

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Garantiewartung<\/span><\/span><\/h4> <\/span> <\/div><\/div>[vc_column_text]Maintenance and inspection of the system by a technician of the company Ing. Prager Elektronik HandelsGmbH with issuance of a certificate. Plus one year free repairs.<\/strong><\/p>\n

Maintenance includes cleaning the system, replacing parts from a maintenance kit (if recommended by the manufacturer), and a functional test.
\nThe review includes validation using NIST certified standards and issuing a test certificate. All necessary standards are included in the price.<\/p>\n

An included, one-year maintenance contract assures you preferential assistance with application questions and shorter reaction times in case of a defect. In doing so, the company Ing. Prager Elektronik HandelsGmbH assumes all necessary tasks and material costs for repairs that were not caused by normal wear and tear or third-party debt (warranty extension). Optionally, even faster reaction times or the loan of a replacement device (if available, if a repair cannot be performed on site) can be arranged.<\/p>\n

Additional required service activities, installations, configuration settings and consumables are not included and must be billed separately.[\/vc_column_text][vc_column_text]<\/p>\n

The general terms and conditions<\/a> of the company Ing. Prager Elektronik HandelsGmbH apply to all maintenance contracts.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”GMP – Pharma – IQ\/OQ” tab_id=”GMP”]

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GMP - Pharma - IQ\/OQ<\/span><\/span><\/h4> <\/span> <\/div><\/div>[vc_column_text]We offer FDA and MCA compliant checks (IQ \/ OQ) for nearly all our devices – with certified standards, certified meters, trained technicians and appropriate documentation.<\/p>\n

We are happy to create a suitable offer for you![\/vc_column_text][vc_column_text]<\/p>\n

The general terms and conditions<\/a> of the company Ing. Prager Elektronik HandelsGmbH apply to all maintenance contracts.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Sample Measurements” tab_id=”Probemessungen”][vc_row_inner][vc_column_inner]

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Particle Measurement \/ Particle Characterization<\/span><\/span><\/h4> <\/span> <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”2\/6″][vc_column_text]Malvern Panalytical Mastersizer 3000+<\/strong><\/p>\n